Category Archives: Uncategorized

Domestic abuse – where to get help during the Covid-19 pandemic

We know that COVID-19 (Coronavirus) will have a serious impact on the lives of
women, children and men who are experiencing domestic abuse. Fears over jobs,
financial pressure, school closures, working from home and all the other current
changes to our day to day lives are likely to result in an increase in domestic abuse
incidents.

If you’re already living with domestic abuse, then the restrictions put in place while
the government tries to slow the spread of the virus have probably left you fearful of
being isolated in the house with your abuser and as if there is nowhere to go for help.
You may not be able to see the friends and family who usually support you, and some
of the places where you go for help or treatment may be closed or offering a reduced
service. Please remember that you can still call 999 if you or someone else is in danger.

While some domestic abuse support services are not able to offer face to face
meetings at this time, there is still help and advice available online and over the
phone. These local and national organisations are working hard to ensure they
can still support you.

Hampshire Domestic Abuse Service – 03300 165112

Stop Domestic Abuse (Portsmouth) – 023 9206 5494

Aurora New Dawn – 023 9247 9254

Yellow Door (Southampton) – 023 8063 6313

PIPPA (Southampton) – 023 8091 7917

You Trust (Isle of Wight) – 0800 234 6266

National Domestic Abuse Helpline – 0808 2000 247

Men’s Advice Line – 0808 801 0327

National LBGT+ Domestic Abuse Helpline – 0800 999 5428

If you’re a child or young person and domestic abuse is happening
in your home or relationship, then call Childline on 0800 1111.

New Phase of Electronic Prescription Service (EPS) starts

Electronic Prescription Service (EPS) is a way of patients having their prescriptions sent directly to a pharmacy of their choice, avoiding the need to collect the prescription from the surgery.

From Friday, June 7, 2019 John Pound Surgery will start ‘EPS Phase 4’.

This means that patients without a Nominated Pharmacy will have their prescriptions signed and sent electronically.

Patients will be given a Phase 4 Token (still a Green bit of paper) with a unique bar code that can be taken to any pharmacy for processing. This replaces the traditional Prescription you are currently given.

There are certain items that cannot be processed via EPS, however in this case you will still be given a traditional prescription to take to your pharmacy.

So not much changes for the patient, you will still have a paper copy (Token) of your prescription and you can go to any pharmacy, anywhere in England to have this dispensed.

If you would like to nominate a pharmacy you can either use your SystmOnline account or you can speak to a member of the reception team who will arrange this for you.

Further information can be found at: assets.nhs.uk

New 24/7 service will improve your care and access to our GP services

A NEW integrated 24/7 primary care service is set to improve your care and your access to GP services.

The new service, which started on June 29,  means that you can not only access routine appointments in-hours at this GP practice as you do now, but you can also make weekday evening and Saturday appointments at a city-wide GP hub at Lake Road Health Centre in central Portsmouth.

As well as additional routine appointments the service will offer urgent same-day appointments every day until 10pm, 365 days a year.

The NHS is linking up the following three services to provide a ‘streamlined and unified’ new model for people needing urgent out-of-hospital care.

  • The Acute Visiting Service (AVS) – a home visiting service for all Portsmouth GP registered patients needing urgent but non-emergency care
  • Enhanced Access Service – to provide routine medical provision from Mondays to Saturdays to registered patients outside of core hours until 8pm, and urgent, same-day appointments until 10pm every day
  • Out-of-hours (OOH) provision – accessed through the NHS 111 service, GP care will be provided overnight from 10pm to 8am.

To access the new service, just call the practice on our usual number up until 10pm – and after that use NHS 111 by dialling 111.

You, our valued patients, will experience an effective service, run by local doctors and nurses with full access to your medical records.

This will make our services easier to use and understand, and, at a time of unprecedented pressure on the NHS, it will also make it much easier for us to manage patient demand make better use of our staffing resources.

This new service is not just available to you at our practice – but at all GP surgeries across Portsmouth.  Working together for you, to improve your care.